Public Sector Banks’ poor rating in Customer Service

Last updated by Jai on June 22, 2017

In the BCSBI Code Compliance Rating 2017, no public sector bank except IDBI Bank has been rated as ‘High’ on customer service. RBL Bank, a new private bank has been rated highest in customer service with total score 95 while IDBI Bank is only public sector bank in top 10. In the list of 12 banks, rated as ‘high’ Standard Chartered Bank, Yes Bank and Citi Bank are at no. 2, 3 & 4.

State Bank of India is at 24th place with score 76 rated as ‘above average’, whereas, Union Bank, Bank of Baroda are at 28th and 29th position. Canara Bank and Punjab National Bank are in bottom with ‘average’ rating.

[irp posts=”2426″ name=”DA for Bank Employees from August 2017″]

Banking Code and Standard Board of India (BCSBI)’s authorized representatives collect information and also sample of branches interact with a few customers of the bank branches and obtain their feedback for the purpose of this compliance rating. Score is given on the parameters – Information dissemination, Transparency, Customer centricity, Grievance redressal and Customer feedback.

Here is the complete list as published by BCSBI:

Rank Bank Category of the bank Score Rating
1 RBL Bank Ltd. PRIVATE 95 High
2 Standard Chartered Bank FOREIGN 95 High
3 Yes Bank Ltd. PRIVATE 94 High
4 Citibank N.A FOREIGN 92 High
6 HDFC Bank Ltd. PRIVATE 89 High
7 IDBI Bank Limited PSB 88 High
8 ICICI Bank Ltd. PRIVATE 87 High
9 Kotak Mahindra Bank Ltd. PRIVATE 87 High
10 Axis Bank Ltd. PRIVATE 86 High
11 IndusInd Bank Ltd. PRIVATE 86 High
12 DCB Bank Ltd. PRIVATE 85 High
13 Federal Bank Ltd. PRIVATE 84 Above average
14 Punjab and Maharashtra Co-op Bank SUCB 84 Above average
15 Dhanlaxmi Bank Ltd. PRIVATE 83 Above average
16 Tamilnad Mercantile Bank Ltd. PRIVATE 83 Above average
17 Karnataka Bank Ltd. PRIVATE 81 Above average
18 Corporation Bank PSB 79 Above average
19 Indian Bank PSB 78 Above average
20 Karur Vysya Bank Ltd. PRIVATE 78 Above average
21 Saraswat Co op Bank SUCB 78 Above average
22 South Indian Bank Ltd. PRIVATE 77 Above average
23 Lakshmi Vilas Bank Ltd. PRIVATE 76 Above average
24 State Bank of India PSB 76 Above average
25 Bharat Co op Bank (Mumbai) SUCB 76 Above average
26 Cosmos  Co op Bank SUCB 76 Above average
27 City Union Bank Ltd. PRIVATE 75 Above average
28 Union Bank of India PSB 75 Above average
29 Bank of Baroda PSB 74 Above average
30 State Bank of Hyderabad PSB 73 Above average
31 Catholic Syrian Bank Ltd. PRIVATE 72 Above average
32 Central Bank of India PSB 72 Above average
33 Oriental Bank of Commerce PSB 72 Above average
34 Vijaya Bank PSB 72 Above average
35 Allahabad Bank PSB 71 Above average
36 State Bank of Travancore PSB 71 Above average
37 Syndicate Bank PSB 71 Above average
38 SVC Co op Bank SUCB 71 Above average
39 Dena Bank PSB 70 Above average
40 State Bank of Mysore PSB 70 Above average
41 UCO Bank PSB 70 Above average
42 Bank of Maharashtra PSB 69 Average
43 Canara Bank PSB 69 Average
44 Bank of India PSB 66 Average
45 Indian Overseas Bank PSB 65 Average
46 Punjab National Bank PSB 65 Average
47 State Bank of Bikaner and Jaipur PSB 65 Average
48 United Bank of India PSB 65 Average
49 Andhra Bank PSB 64 Average
50 Punjab and Sind Bank PSB 62 Average
51 State Bank of Patiala PSB 62 Average



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