Reserve Bank of India has directed banks that bank employees working in specialised areas like treasury, risk management, preparation of financial results, audit, credit appraisal, credit rating , monitoring, credit administration and accounting are required to be specially trained and go through certification programmes, Bank staff working in specialized areas need to obtain the requisite certification before 1st April, 2018 for getting posted in these specialized functional areas.
It has also been directed that marketing personnel of the banks should also get approved certification to prevent mis-selling of products and reduce customer complaints.
The steps have been taken as per recommendations of ‘Committee on Capacity Building’ headed by former executive director G Gopalakrishna. The panel has also suggested banks to strengthen human resource management with special thrust on areas such as recruitment, performance assessment, promotion and job rotation.
RBI is also thinking of setting up of an accreditation agency for assuring and accrediting learning initiatives within the banking industry.