Public Sector Banks’ poor rating in Customer Service

In the BCSBI Code Compliance Rating 2017, no public sector bank except IDBI Bank has been rated as ‘High’ on customer service. RBL Bank, a new private bank has been rated highest in customer service with total score 95 while IDBI Bank is only public sector bank in top 10. In the list of 12 banks, rated as ‘high’ Standard Chartered Bank, Yes Bank and Citi Bank are at no. 2, 3 & 4.

State Bank of India is at 24th place with score 76 rated as ‘above average’, whereas, Union Bank, Bank of Baroda are at 28th and 29th position. Canara Bank and Punjab National Bank are in bottom with ‘average’ rating.

[irp posts=”2426″ name=”DA for Bank Employees from August 2017″]

Banking Code and Standard Board of India (BCSBI)’s authorized representatives collect information and also sample of branches interact with a few customers of the bank branches and obtain their feedback for the purpose of this compliance rating. Score is given on the parameters – Information dissemination, Transparency, Customer centricity, Grievance redressal and Customer feedback.

Here is the complete list as published by BCSBI:

Rank	Bank	Category of the bank	Score	Rating
			100
1	RBL Bank Ltd.	PRIVATE	95	High
2	Standard Chartered Bank	FOREIGN	95	High
3	Yes Bank Ltd.	PRIVATE	94	High
4	Citibank N.A	FOREIGN	92	High
5	HSBC	FOREIGN	91	High
6	HDFC Bank Ltd.	PRIVATE	89	High
7	IDBI Bank Limited	PSB	88	High
8	ICICI Bank Ltd.	PRIVATE	87	High
9	Kotak Mahindra Bank Ltd.	PRIVATE	87	High
10	Axis Bank Ltd.	PRIVATE	86	High
11	IndusInd Bank Ltd.	PRIVATE	86	High
12	DCB Bank Ltd.	PRIVATE	85	High
13	Federal Bank Ltd.	PRIVATE	84	Above average
14	Punjab and Maharashtra Co-op Bank	SUCB	84	Above average
15	Dhanlaxmi Bank Ltd.	PRIVATE	83	Above average
16	Tamilnad Mercantile Bank Ltd.	PRIVATE	83	Above average
17	Karnataka Bank Ltd.	PRIVATE	81	Above average
18	Corporation Bank	PSB	79	Above average
19	Indian Bank	PSB	78	Above average
20	Karur Vysya Bank Ltd.	PRIVATE	78	Above average
21	Saraswat Co op Bank	SUCB	78	Above average
22	South Indian Bank Ltd.	PRIVATE	77	Above average
23	Lakshmi Vilas Bank Ltd.	PRIVATE	76	Above average
24	State Bank of India	PSB	76	Above average
25	Bharat Co op Bank (Mumbai)	SUCB	76	Above average
26	Cosmos  Co op Bank	SUCB	76	Above average
27	City Union Bank Ltd.	PRIVATE	75	Above average
28	Union Bank of India	PSB	75	Above average
29	Bank of Baroda	PSB	74	Above average
30	State Bank of Hyderabad	PSB	73	Above average
31	Catholic Syrian Bank Ltd.	PRIVATE	72	Above average
32	Central Bank of India	PSB	72	Above average
33	Oriental Bank of Commerce	PSB	72	Above average
34	Vijaya Bank	PSB	72	Above average
35	Allahabad Bank	PSB	71	Above average
36	State Bank of Travancore	PSB	71	Above average
37	Syndicate Bank	PSB	71	Above average
38	SVC Co op Bank	SUCB	71	Above average
39	Dena Bank	PSB	70	Above average
40	State Bank of Mysore	PSB	70	Above average
41	UCO Bank	PSB	70	Above average
42	Bank of Maharashtra	PSB	69	Average
43	Canara Bank	PSB	69	Average
44	Bank of India	PSB	66	Average
45	Indian Overseas Bank	PSB	65	Average
46	Punjab National Bank	PSB	65	Average
47	State Bank of Bikaner and Jaipur	PSB	65	Average
48	United Bank of India	PSB	65	Average
49	Andhra Bank	PSB	64	Average
50	Punjab and Sind Bank	PSB	62	Average
51	State Bank of Patiala	PSB	62	Average